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FAQ

Frequently Asked Questions

Find answers to common questions about SYHARVEST's products, services, quality, pricing, and customer support. If you don't see your question here, feel free to contact us directly.

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SYHARVEST FAQ
01 What is your expertise and experience in aluminum manufacturing? +
With over 23 years of experience in the business, we can provide architectural consulting services on your project. Our team specializes in aluminum extrusion, CNC machining, surface finishing, and custom profile development, making us a reliable partner for complex aluminum projects.
02 What product selection do you offer? +
SYHARVEST carries a wide range of standard products in classic and contemporary styles, including industrial aluminum profiles, LED channels, heat sinks, CNC machined parts, and decorative profiles. We can also provide custom work for your one-of-a-kind project.
03 How do you ensure product quality? +
We only carry high quality products from the best suppliers. Our long-lasting products are designed to be easy to maintain, to fit most budgets, and to look beautiful. Strict quality control is performed in every procedure from material sourcing, processing, inspection to packing.
04 Are your prices competitive? +
Our competitive pricing can help you get great products at the price you need. With our own extrusion lines, CNC center, and finishing facilities, we control the entire production chain and pass cost savings on to our customers.
05 What kind of customer service do you provide? +
At SYHARVEST, we have an "open door" policy โ€“ our professional sales staff and support team are always available to help you. We offer delivery in the worldwide area and provide support from design to after-sales service.
06 What are your payment terms? +
We accept the following payment methods: T/T (Wire Transfer) โ€” 30% deposit upon order confirmation, 70% balance before shipment; L/C (Letter of Credit) โ€” irrevocable at sight, minimum order value $10,000; PayPal โ€” available for samples and small orders under $5,000; Alibaba Trade Assurance โ€” for orders placed through our Alibaba store. Custom payment terms can be discussed for long-term partnerships.
07 What is your minimum order quantity (MOQ)? +
MOQ varies by product type: Standard profiles: 500 kg per cross-section; Custom extrusion (new mold): 300โ€“500 kg depending on profile complexity; CNC machined parts: 100โ€“500 pieces depending on machining complexity; Heat sinks: 200 kg; LED channels: 500 pieces. Sample orders (1โ€“10 pieces) are available for evaluation โ€” contact us for details.
08 What is your typical lead time? +
Lead times depend on product type and order volume: Standard profiles: 15โ€“25 days; Custom extrusion with new mold: 25โ€“35 days (including 7โ€“10 days for mold tooling); CNC machined parts: 20โ€“30 days; Surface treatment add-on: 5โ€“10 days additional. For urgent orders, we can arrange expedited production โ€” please discuss your timeline with our sales team.
09 What trade terms (Incoterms) do you accept? +
We are flexible with trade terms: FOB Shenzhen/Guangzhou (most common for bulk orders), CIF / C&F (we arrange shipping and insurance to your destination port), EXW Foshan (buyer arranges pickup), and DDP (door-to-door delivery). Our primary export ports are Shenzhen Yantian (1.5h from factory) and Guangzhou Nansha (1h from factory).
10 Which aluminum alloys do you work with? +
We commonly work with: 6063-T5/T6 (architectural, general purpose, excellent extrudability), 6061-T6 (structural, high strength, good machinability), 6082-T6 (European structural standard), 6005-T5 (medium strength structural), and 7075-T6 (aerospace/automotive, highest strength). We can also source other alloys upon request. All materials come with mill test certificates (EN 10204 3.1).

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